RoadRunner App.com, Inc. (“RoadRunnerApp”,“RoadRunner,” “we,”
“us,” or “our”) is committed to protecting your privacy. This
and protect Personal Information (as it is defined below) of our
customers and users. It applies to all Personal Information
collected by us on www.RoadRunnerApp.com and (the “Site”), the
RoadRunnerApp mobile applications, and any other websites or
mobile applications that link to this Policy, as well as during
any written, electronic, and oral communications (collectively,
the “Services”). RoadRunnerApp may collect Personal Information
to help you place and receive orders and to improve the
Your access to and use of our Services are subject to our Terms
and Conditions, which define some of the terms used throughout
this Policy. Please make sure that you have carefully read and
understand the Terms and Conditions before you use our Services.
By using our Services, you accept the Terms and Conditions, and
accept our privacy practices described in this Policy. If you do
not feel comfortable with any part of this Policy or our Terms
and Conditions, you must not use or access our Services. The
Company uses a network of independent third-party contractors
(“Runners”, “Drivers” or “Couriers”) who provide delivery
services to our users and food service providers. Runners should
collects and uses Runner’s Personal Information. Our Services
may change from time to time. As a result, we reserve the right
to update or modify this Policy at any time and from time to
time without prior notice. If we make any material changes to
the way we process your Personal Information, we will notify you
before such changes are effective. If you object to any changes,
you must cease using our Services. We recommend you review this
Policy periodically. This Policy became effective on the date
indicated at the top of this page. Your continued use of our
Services after any changes or revisions to this Policy indicates
your agreement to the terms of the revised Policy.
1. Collection of Personal Information
When you use our Services, we may collect or receive Personal
Information about you to provide our services and operate our
business. The types of Personal Information that we may collect
about you are:
Information You Provide to Us Directly
You may provide your Personal Information to us when you use our
Services, including when you register with RoadRunnerApp, search
within or place orders through our Services, contact us with
inquiries, respond to surveys, or otherwise access our Services.
This information may include:
User Profile – We collect profile information associated with
your Customer RoadRunnerApp account. This includes information
such as name, email address, delivery address, and phone
Order Details – When you place an order through our Services
we collect information related to that order. This may include
information such as items purchased, special instructions,
date and time of order, and subtotal.
Payment Information – Payment information collected such as
bank name and payment method.
Surveys – From time-to-time, we invite our customers and users
to participate in surveys or contests. When a customer or a
user participates, we may request certain Personal Information
such as name and email address.
Information Received From You as Part of Your Communications
When you use our Services (for example on our Site), complete
electronic forms, communicate with Runners or contact us, by
online chat, email, phone or text, we may automatically collect
and store certain information about you and the activity you
engaged in, for example: your name and contact information; your
order details; information that you voluntarily provide to us;
the nature of your communication; the purpose of the
interaction, and the action we took in response to your inquiry
Information Collected Automatically
We also may receive and
store certain information about you and your device(s)
automatically when you access or use our Site and Services. This
information may include:
Technical Information – We collect technical information
associated with your activity on our Site and may include
information related to your browser and operating system, IP
address (the Internet address of your computer) unique device
identifiers, and other information such as your device type. We
use such information for diagnostic and statistical purposes and
to administer our Services.
Site Usage Information – We
collect information to better understand customer traffic
patterns and Site usage. This may include the webpage that you
were visiting before accessing our Site or mobile application,
the pages or features of our Site or mobile application that you
browsed to inform us which part of our Site, app and Services
you visit and how much time you spend there. This information is
used to analyze and improve our Site and to provide our
customers with a better user experience.
Site Preferences – We
collect information about your preferences to make your use of
When you use the Services, we may collect and store general
location information (such as IP address). If you permit the
Services to access location services through the permission
system used by your mobile operating system (“Platform”) or
browser, we may also collect and store the precise location of
your device when the RoadRunnerApp app is running in the
foreground or background of your device. This information may be
used to help you select your delivery address, to provide more
accurate deliveries of your orders, to provide recommendations
to you, and to enhance your user experience and improve the
services. You can choose whether to enable the location tracking
feature through the settings on your device or Platform or when
prompted by the RoadRunnerApp mobile app. If you choose to
disable the location feature, the Runner will not receive
precise location information from your device, which may
compromise the accuracy of deliveries in some situations, for
instance, if you are located in a large area, such as a park.
Information Related to the Referral Program
RoadRunnerApp allows users to invite friends and family to sign
up for our Services. Sometimes we offer a promotional value for
every friend or family member who signs up and places an order
through your referral link. To help you do this, we may request
you to grant us access to your mobile device address book. You
can then direct us to send referral emails to contacts you
select in your address book. By sending a referral, you also
consent to RoadRunnerApp sending your public profile image to
the contacts you select to receive a referral link. By choosing
to invite a friend you represent that you have received the
friend’s consent to provide his or her name and email address
with us. RoadRunnerApp will use that information to send an
email inviting him or her to visit the site and will store that
information to track the success of the referral program and may
send marketing emails. You can also send an SMS with a referral
link to your contacts. If you use this option, you understand
that RoadRunnerApp does not control the timing, content, or
recipients of these SMS messages.
Users may not send, publish, or share any false, misleading, or
deceptive communications in connection with participation in the
Referral Program. Such actions may violate various federal,
state, and/or international laws, including, but not limited to,
the regulations and policies promulgated by the Federal Trade
Commission. Users may not send any referral emails, SMS
messages, or other communications to children under the age of
If you are referred to RoadRunnerApp through one of our referral
programs, or if someone attempts to refer you, we may share your
name, whether you have already signed up for RoadRunnerApp,
whether you are a new customer, and whether you have placed a
qualifying order with RoadRunnerApp with the person(s) who
f. Personal Information from Publicly Available Sources and
Third Parties We may collect or receive Personal Information
about you from publicly available sources, social network
providers, marketing partners, and/or third parties. This may
Social Network Information – We may receive information about
you from other services. For example, we receive certain
information from Facebook when you use their service to login to
Demographic Information – This characteristic
information could include information such as income, marital
status, spending habits, and other information pertaining to
capture, and similar technologies to collect information and
personalize your experience with our Services. When we use
session replay technology, we may collect on a real-time basis
information on how you use and navigate the Services. This may
include mouse movements and how you scroll through the Services,
but we do not collect keystroke data. Additional information on
other technologies we may use is set forth below.
Cookies are small web files that a site or its
provider transfers to your device’s hard drive through your web
browser that enables the site’s or provider’s system to
recognize your browser and remember certain information.
for the following purposes:
to make our Services function properly;
to improve our Services;
to recognize you when you return to RoadRunnerApp and to
remember information you have already provided, such as items
already in your order cart;
to collect information about your activities over time and
across third party websites or other online services in order
to deliver content and advertising tailored to your interests;
to provide a secure browsing experience during your use of our
modifying your browser settings. If you choose to disable
cookies you may not be able to fully experience the interactive
features of our Services. For more information on cookies and
how to disable cookies visit www.ftc.gov/ftc/cookies.shtm or
Web Beacons Web
beacons, also known as web bugs, pixel tags or clear GIFs, are
tiny graphics with a unique identifier that may be included on
our Site to deliver or communicate with cookies, in order to
track and measure the performance of our Site and Services,
monitor how many web visitors we have, and to monitor the
effectiveness of our advertising. Unlike cookies, which are
stored on the user’s hard drive, web beacons are typically
embedded invisibly on webpages (or in an email).
Online Analytics and Advertising Technologies
We and our third-party vendors may use automated technologies
(including cookie identifiers on our Site), along with other
collected information, to tailor ads or deliver content when you
are on our Services or on other devices, apps or websites.
We (or our service providers) may use the information we
collect, for instance, IP addresses and unique mobile device
identifiers, to locate or try to locate the same unique users
across multiple browsers or devices (such as smartphones,
tablets, or computers), or work with providers that do this, in
order to better tailor content and features and provide you with
a seamless experience across devices. If you wish to opt out of
cross device tracking for purposes of interest-based
advertising, you may do so through your device settings. We may
also use cross-device targeting to help identify our users and
serve advertising. This type of advertising is often called
“interest-based” or “personalized” advertising—and when it
occurs on mobile apps, “cross-app” advertising. You can learn
more about interest-based advertising and how to opt-out of
receiving tailored advertising by visiting (i) the Network
Advertising Initiative’s Consumer Opt-Out link or (ii) the
Digital Advertising Alliance’s Consumer Opt-Out link. To opt out
of Google Analytics for display advertising or customize Google
display network ads, you can visit the Google Ads Settings page.
Please note that even if you opt-out, you may still receive
advertisements from us. However, in that case, the advertising
will not be tailored to your interests. Also, we do not control
any of the above opt-out links or whether any particular company
chooses to participate in these opt-out programs.
Depending on your permissions, we may
receive your Personal Information from your Internet service and
mobile device providers. Users of mobile devices who do not want
to receive interest-based advertising may opt-out in several
ways. Learn more about your choices for mobile devices by
visiting http://www.aboutads.info/appchoices. Each operating
system, (iOS for Apple phones, Android for Android devices, and
Windows for Microsoft devices) provides its own instructions on
how to prevent the delivery of tailored in-application
advertisements. You should view your device or system “Settings”
to determine how you can opt out of use of your device ID for
“cross-app” personalized advertising.
3. Use of Your Personal Information
We may use the information we collect or receive about you for various purposes.
To Provide You With the Services
We use your information to provide you the Services. For example, we use credit card information to complete a transaction or an address to allow the Runner to fulfill your delivery. If the applicable information is to be provided or Service is to be performed by a third party, then we will disclose the applicable Personal Information to the third party providing the information or performing applicable Services. Your information may be available or provided to third-party service providers and that are contractually obligated to protect your information as disclosed in this Policy.
To Maintain, Improve, and Personalize the Services
We use your information for our everyday business operations such as auditing, administration of the Services, forum management, fulfillment, and analytics. Your information may also be used to improve the content and/or functionality of the Services. We may use your information to help us improve offerings for RoadRunnerApp and/or our Merchants. We also use your information to personalize your experience. For example, we may personalize the content and features you see when visiting our Services. In addition, we may personalize advertisements, marketing communications, and recommendations to make them more tailored to your interests.
To Communicate with You
We use your information to communicate with you. For example, we may send you text messages or other notifications about the status of your orders and deliveries. We may also contact you with promotional offerings or other communications that may be of interest to you. If we send you marketing emails about services that may interest you, each email will contain instructions permitting you to “opt-out” of receiving future email marketing communications.
In the event you contact us, we use certain information to respond to your questions and assist you with any issues that may arise in your use of the Services. If you send text messages to a Runner, using the telephone number for that Runner available on the Services, we may use a third-party service provider to track and analyze these text messages. We track these text messages for fraud prevention, to ensure appropriate charging of fees, to enforce our Terms and Conditions, and for quality and training purposes. As part of this process, RoadRunnerApp and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message. You will not be able to opt out of transactional text messages between you and Runner.
For Account and Network Security Purposes
We care about keeping you secure and safe while using our Services. Keeping you safe requires us to process your Personal Information, such as your device information, activity information and other relevant information. We use such information to combat spam, malware, malicious activity or security risks; improve and enforce our security measures; and to monitor and verify your identity so that unauthorized users do not gain access to your information.
To Maintain Legal and Regulatory Compliance
Our Services are subject to certain laws and regulations which may require us to process your Personal Information. For example, we process your Personal Information to pay our taxes, to fulfill our business obligations, ensure compliance with employment and recruitment laws or as necessary to manage risk as required under applicable law.
To Enforce Compliance with Our Terms and Conditions and Policies
When you access or use our Services, you are bound to our Terms and Conditions and this Policy. To ensure you comply with them, we process your Personal Information by actively monitoring, investigating, preventing and mitigating any alleged or actual prohibited, illicit or illegal activities on our Services. We also process your Personal Information to: investigate, prevent or mitigate violations of our internal terms, agreements or policies; enforce our agreements with third parties and business partners.
To Protect You, Others, and Our Business
We use your information to protect you, others, and our business, including, without limitation, using information for fraud prevention, for enforcement of our Terms of Service, to comply with the law, and to protect against security risks.
For Our Business Purposes
We may use your information for any other purpose disclosed to you at the time we collect or receive the information, or otherwise with your consent.
4. Sharing of Personal Information with Third Parties
We share your Personal Information as described below.
We may share your information with our third-party service providers for certain business purposes. This information is provided in order for them to provide us services such as payment processing, advertising services, marketing partners, web analytics, data processing, IT services, customer support and other services. These third-party service providers have access to your Personal Information only for the purpose of performing services on our behalf and are expressly obligated not to disclose or use your Personal Information for any other purpose.
Runners and Merchants
To help provide you with a high-quality delivery we also may share your information, including your Personal Information and order details, with the Runners who complete your requested deliveries. Similarly, we may share information with Merchants to facilitate deliveries such as your first name and last initial and order information related to your orders with RoadRunnerApp merchants.
We may share your information with our affiliates (entities that control or are under the control of RoadRunnerApp) for business purposes. This will include related entities that utilize RoadRunnerApp technology. We will require these entities to comply with the terms of this Policy with regard to their use of your information.
For purposes of clarity, RoadRunnerApp may share certain functionalities such as a uniform login experience where users of both applications will need to use a single username and password.
When Required by Law
We recognize that information related to your orders could contain private information. However, we may be required to disclose your information to third parties including law enforcement agencies when required to protect and defend our legal rights, protect the safety and security of users of our Services, prevent fraud, comply with the law, respond to legal process, or a request for cooperation by a government entity. We have developed a process that strikes a balance between protecting customer privacy and responding to valid law enforcement requests.
In the event of sale, transfer, merger, reorganization, dissolution, or similar event we may transfer your information to one or more third parties as part of that transaction, including during the negotiation of an actual or contemplated transaction.
With Your Consent
We also may share or disclose your information with your consent or at your direction.
RoadRunnerApp has implemented administrative, technical, and physical security controls that are designed to safeguard Personal Information. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your Personal Information is absolutely secure. Please keep this in mind when disclosing any information to RoadRunnerApp.
Please recognize that protecting your Personal Information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with others through the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us as indicated in the Contact Us section below.
6. Data Retention
We will retain your Personal Information for as long as your account is active or as needed to provide you services and to maintain a record of your transactions for financial reporting purposes. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
7. Third-Party Sites
Some of the functionality may be provided by third parties and the Services may link to other third-party websites that are not controlled by RoadRunnerApp. These third parties are not under our control and RoadRunnerApp is not responsible for their privacy policies or practices. If you provide any Personal Information to any third party or through any such third-party website, we recommend that you familiarize yourself with the privacy policies and practices of that third party.
8. Social Media Usage
You may choose to enable or log in to our Services via various online services, including social networking services like Facebook and Google. Our Services also may enable you to access social networking services such as Facebook, Twitter, or Instagram (collectively, “Social Network”) directly or indirectly through our Services.
When you link a Social Network account to RoadRunnerApp or log into our Services using your Social Network account, we may collect relevant Personal Information necessary to enable our Services to access that Social Network and your information contained within that Social Network. We also may share your information with the operator of that Social Network to facilitate or enhance delivery of that Social Network or other services to you. A Social Network may provide us with access to certain information that you have provided to them, and we will use, store, and disclose such information in accordance with this Policy. Additionally, a Social Network may collect Personal Information and information about your use of our Site or Services automatically. The manner in which a Social Network collects, uses, stores, and discloses your information is governed by the policies of such third parties and RoadRunnerApp shall have no liability or responsibility for the privacy practices or other actions of any Social Network that may be enabled within our Services.
You may also have the option of posting your activities on our Services and other content to a Social Network when you access content through our Services. For example, you may post to Facebook that you placed an order with RoadRunnerApp. Keep in mind that your usage of Social Network features is governed by applicable Social Networks and not by RoadRunnerApp, and may be visible or accessible to the public.
9. Children’s Information
Our Services are not intended for children under 13 years of age and we do not knowingly collect Personal Information from children under the age of 13. If you are a parent or guardian of a child under the age of 13 and believe he or she has disclosed personally identifiable information to us please contact us at firstname.lastname@example.org. A parent or guardian of a child under age 13 may request deletion of the child’s Personal Information.
10. Your Choices
We provide our customers and their authorized agents with the ability to access and delete Personal Information. In order to exercise these rights you must login to your account to confirm your identity, which helps us ensure that Personal Information is only made accessible to appropriate parties. Customers will not receive discriminatory treatment for exercising their rights and can return to the service after deleting their information.
This section lists the privacy-related rights (“Rights”) we extend to all RoadRunnerApp customers. Your right to know and right to deletion are not absolute and are subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us or the security of our systems.
Right to Know – You have the right to know the Personal Information we collect, use, disclose, and sell about you.
Right to Deletion
You have the right to request that we delete any Personal Information we have collected from you or maintain about you. We may save Personal Information when permitted by applicable law including, without limitation, when the information is needed for a legal purpose. If you are a California consumer, we may retain your Personal Information as necessary to: (1) complete the transaction for which the personal information was collected, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between RoadRunnerApp and you; (2) detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for that activity; (3) debug to identify and repair errors that impair existing intended functionality; (4) exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law; (5) comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code; (6) engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when RoadRunnerApp’s deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent; (7) to enable solely internal uses that are reasonably aligned with the expectations of you based on your relationship with RoadRunnerApp; (8) to comply with a legal obligation; or (9) to otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Right to Rectification
If you are a registered RoadRunnerApp user you may modify certain of your Personal Information by logging into our Site using your username and password and visiting the “Customer” page. Registered RoadRunnerApp users may also access the “Customer¬” page to manage their subscriptions.
Right to Opt-Out of the Sale of Your Personal Information
You have the right to opt-out of having your Personal Information sold. The California Privacy Rights Act (“CPRA”) amends the California Consumer Privacy Act to broadly define “sale” in a way that may include allowing third parties to receive certain information such as cookie identifiers, IP addresses and/or browsing behavior to add to a profile about your device, browser or you. Such profiles may enable delivery of interest-based advertising by such third parties within their platform or on other sites. Depending on how you use the Services, we may share the following categories of information for such interest-based advertising which may be considered a sale (as defined by the CPRA): (1) device information and identifiers, such as IP address and unique advertising identifiers and cookies; and (2) connection and usage information, such as browsing history or app usage. Although this obligation of the CPRA does not become effective until January 1, 2023, you may opt out of such tracking technologies by following the instructions in Section 2 above.
Right to Non-Discrimination
RoadRunnerApp will not discriminate against those who exercise their Rights. Specifically, if you exercise your Rights, we will not deny you goods or Services, charge you different prices or rates for goods or Services or provide you a different level or quality of goods or Services.
Asserting Your Rights
If you have a RoadRunnerApp account, you may exercise your right to know or your right to deletion by contacting email@example.com. To verify your identity, you must log-in to your account prior to accessing or deleting your information. The information associated with both accounts will be deleted to the extent we can identify that the accounts are owned by the same user.
If you do not have a RoadRunnerApp account, you may exercise your right to know or your right to deletion by emailing your request to us at firstname.lastname@example.org from the email address that you believe is associated with RoadRunnerApp, with the subject line “Non-user Data Request”. For safety and to otherwise prevent fraud, we may ask that you provide us with certain personal information that’s reasonably necessary for us to confirm your identity.
You may also designate an authorized agent to make a request to know or a request to delete. In order to be able to act, authorized agents have to submit written proof that they are authorized to act on your behalf or have a power of attorney. We may deny requests from authorized agents who do not submit proof that they have been authorized by you to act on their behalf.
11. California Residents
Pursuant to the California Consumer Privacy Act of 2018, below is a summary of the Personal Information we collected from consumers, the reason we collected the Personal Information, where we obtained the Personal Information we collected, and the third parties with whom we may share consumer Personal Information. The section references relate to the sections above in this Policy.
Identifiers such as a name, address, unique personal identifier, email, phone number;
Customer records such as signature;
Commercial information such as records of products or services purchased, obtained, or considered;
Internet or other electronic network activity information, including browsing history and search history;
Geolocation data that is sufficient to identify a precise physical location;
Sensory data, such as audio, electronic, visual, or other similar information;
Professional or employment-related information;
Education information; and
Inferences about preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
We collect the categories of personal information identified above from the following sources: (1) directly from you; (2) through your use of the Services; (3) affiliates; and (4) third parties such as information received from our referral program, social networking services, publicly available sources, and marketing partners.
As explained above, we collect the categories of personal information identified above for the following business and commercial purposes:
To provide you with the Services;
To maintain, improve, and personalize the Services;
To communicate with you;
For account and network security purposes;
To maintain legal and regulatory compliance;
To enforce compliance with our Terms and Conditions and this Policy;
To protect you, others, and our business; and
For our business purposes disclosed to you at the time we collect or receive the information, or otherwise with your consent.
Do Not Track Disclosure. RoadRunnerApp does not have a mechanism in place for responding to browser “do not track” signals or other similar mechanisms used to limit collection of information for use in Online Behavioral Advertising.
12. Nevada Residents
Under Nevada law, certain Nevada consumers may opt out of the sale of “personally identifiable information” for monetary consideration to a person that person to license or sell such information to additional persons. “Personally identifiable information” includes first and last name, address, email address, phone number, Social Security Number, or an identifier that allows a specific person to be contacted either physically or online. We do not engage in such activity; however, if you are a Nevada resident who has purchased or leased goods or services from us, you may submit a request to opt out of any potential future sales under Nevada law by contacting email@example.com. Please note we will take reasonable steps to verify your identity and the authenticity of the request. Once verified, we will maintain your request in the event our practices change.
13. International Users
RoadRunnerApp is based in the United States and, regardless of where you use our Services, the information collected as part of that use will be transferred to and maintained on servers located in the United States. Any information we obtain about you will be stored in accordance with U.S. privacy laws, regulations, and standards, which may not be equivalent to the laws in your country of residence. By using our Services, you consent to this collection, transfer, storage, and processing of information to and in the United States.
14. Contact Us
If you have any questions or concerns relating to this Policy or our privacy practices please contact us at: firstname.lastname@example.org or:
537 Cajundome Blvd, Suite 111
Lafayette, LA 70506
collects, uses, discloses, and otherwise processes personal data on
behalf of our customers – typically, merchants (any, a “Merchant”)
– in connection with our application, RoadRunnerApp.com, Inc. which
runs on the Clover Point of Sale system (“Clover
in any other context.
processing of personal data in connection with our application is
agreement, the customer agreement will control to the extent
permitted by applicable law.
Merchant may be required to provide to their customers, personnel, or
may collect personal data from or on behalf of Merchants. Merchants
determine the scope of the personal data transferred to us or that we
collect, and the information we receive may vary by Merchant.
Typically, the information we collect on behalf of Merchants
that we collect when a Merchant’s customers make a payment
a customer makes a payment via a Clover POS, we collect information
about the transaction, which may include personal data. Information
about transactions includes the payment card used, name associated
with the payment card, the location of the merchant’s store, date
and time of the transaction, transaction amount, and information
about the goods or services purchased in the transaction.
addition, we collect: Nothing in addition to the terms of the Privacy
information Merchants’ customers provide through the Clover POS
ancillary to a payment
may collect additional information ancillary to the payment. This
information may include:
email address or phone number, such as when the customer chooses to
receive an electronic receipt
marketing preferences, such as whether the customer wishes to
receive marketing communications or newsletters
about participating customers’ activity in a merchant loyalty
physical address, where needed for delivery of goods or services
information the customer provides, such as birthdate, interests or
preferences, reviews, and feedback
addition, we collect: Nothing in addition to additional information
ancillary to the payment.
that we collect about Merchants’ personnel
may collect information about Merchants’ personnel and interactions
with the Clover POS, such as clock-in and clock-out time and tips
earned and no other applicable information.
information that Merchants provide to us about their customers or
may provide us with additional information directly, via access they
grant to us, or otherwise. The types of information that merchants
may provide to us about their customers include email addresses,
addresses,phone numbers, and purchase history and nothing additional.
The types of information that merchants may provide to us about their
personnel include email addresses, phone numbers, shifts, and sales
history and nothing additional.
We Use the Information We Collect
use the personal data we collect for or on behalf of Merchants, to
provide our services and the functionality of our
may also use personal data for related internal purposes, including:
provide information about the application, such as important updates
or changes to the application and security alerts
measure performance of and improve the application
respond to inquiries, complaints, and requests for customer support
addition, Company may use personal data as we believe necessary or
appropriate to (a) comply with applicable laws and lawful requests
and legal processes, such as to respond to subpoenas or requests from
government authorities; (b) enforce the terms and conditions that
govern our application; (c) protect our rights, privacy, safety or
property, and/or that of you or others; and (d) protect, investigate
and deter against fraudulent, harmful, unauthorized, unethical or
We Share Information
may share personal data that we collect with:
Merchant from whom or on whose behalf we collected the personal data
platform on which our application runs, the Clover POS. You may view
Clover’s Privacy Notice here.
third parties as a Merchant may direct
third party service providers that help us manage and improve the
Company subsidiaries and corporate affiliates for the purposes
may disclose personal data to government or law enforcement officials
or private parties as required by law, and disclose and use such
information as we believe necessary or appropriate to (a) comply with
applicable laws and lawful requests and legal processes, such as to
respond to subpoenas or requests from government authorities; (b)
enforce the terms and conditions that govern our application; (c)
protect our rights, privacy, safety or property, and/or that of you
or others; and (d) protect, investigate and deter against fraudulent,
harmful, unauthorized, unethical or illegal activity.
may sell or transfer some or all of its business or assets, including
your personal data, in connection with a business transaction (or
potential business transaction) such as a merger, consolidation,
acquisition, reorganization or sale of assets or in the event of
bankruptcy, in which case we will make reasonable efforts to require
Rights and Choices
the extent that applicable law provides individuals with rights
pertaining to their personal information, such as to review and
request changes to their personal information, individuals should
contact the Merchant with any requests pertaining to the Merchant’s
use of our application. To the extent that Clover is responsible for
responding to data subject rights requests under applicable law,
individuals may contact Clover with applicable requests as explained
in Clover’s Privacy Notice, https://www.clover.com/privacy-policy.
Company will assist a Merchant, or Clover, as applicable, in
responding to such requests subject to our contract with a Merchant
you have a complaint about our handling of personal data, you may
contact us via the contact information provided below.
may contact us with any questions, comments, or complaints, about
Information for Merchants Located in Europe
is a data processor acting for and on behalf of the Merchant that has
installed our application on their Clover POS. That Merchant is the
controller of personal data that we process on its behalf. Clover is
also a controller of personal data in some circumstances. Clover’s
Privacy Notice is available at https://www.clover.com/privacy-policy.
Basis for Processing
processes personal data as directed or permitted by the Merchant that
uses our application. The Merchant is responsible for establishing a
legal basis for our processing of personal data for or on behalf of
Border Data Transfer
we transfer personal data outside of Europe (or the UK) to countries
not deemed by the European Commission to provide an adequate level of
protection for personal data, we make the transfer pursuant to one of
the following transfer mechanisms:
contract approved by the European Commission (sometimes called
“Model Clauses” or “Standard Contractual Clauses”);
recipient’s Binding Corporate Rules;
consent of the individual to whom the personal data relates; or
mechanisms or legal grounds as may be permitted under applicable
may contact us with questions about our transfer mechanism.
to our agreement with a Merchant, Company retains personal data for
as long as necessary to (a) provide our products and services; (b)
comply with legal obligations; (c) resolve disputes; and (d) enforce
the terms of any agreement we may have with a Merchant. You may
contact us for additional information about our data retention
practices in connection with the application.
certain circumstances, data subjects in Europe and the UK have
certain rights relating to their personal data, which include the
rights to request from the Controller (a) access to the data
subject’s personal data; (b) correction of incomplete or inaccurate
personal data; (c) erasure of personal data; (d) restriction of
processing concerning the data subject; and (e) that the controller
provide a copy of the data subject’s personal data that the data
subject provided to the controller in a structured, commonly used and
machine-readable format. Data subjects may also object to a
controller’s processing of personal data under certain
circumstances. Where processing is based on a data subject’s
consent, the data subject has the right to withdraw consent at any
time; however, the withdrawal of consent will not affect the
lawfulness of processing based on consent before its withdrawal. Data
subjects may also file a complaint with a supervisory authority. You
may view contact information for supervisory authorities
Data subjects in Europe or the UK should direct any rights request to
the appropriate Controller.
California privacy rights
a California resident, you have the rights listed below. However,
these rights are not absolute, and we may decline your request as
permitted by the CCPA.
You can request the following information about how we have
collected and used your Personal Information during the past 12
categories of Personal Information that we have collected.
categories of sources from which we collected Personal Information.
business or commercial purpose for collecting and/or selling
categories of third parties with whom we share Personal
we have disclosed your Personal Information for a business purpose,
and if so, the categories of Personal Information received by each
category of recipient.
we’ve sold your Personal Information; and, if so, the categories
of Personal Information received by each category of recipient.
You can request a copy of the Personal Information that we maintain
You can ask us to delete the Personal Information that we maintain
You are entitled to exercise the rights described above free from
discrimination. This means that we will not penalize you for
exercising your rights by taking actions such as by denying you
goods or services, increasing the price/rate of goods or services,
decreasing the service quality, or suggesting that we may penalize
you as described above for exercising your rights. However, the CCPA
allows us to charge you a different price or provide a different
service quality if that difference is reasonably related to the
value of the Personal Information we are unable to use.
to exercise your rights
may exercise your California privacy rights as follows:
to information, access and deletion
can request to exercise your information, access and deletion rights
in the following ways:
The CCPA requires us to verify the identity of the individual
submitting the request before providing a substantive response to
the request. A request must be provided with sufficient detail to
allow us to understand, evaluate and respond. The requester must
provide sufficient information to allow us to reasonably verify that
the individual is the person about whom we collected information. A
request may also be made on behalf of your child under 13.
California residents can empower an “authorized agent” to submit
requests on their behalf. We may require the authorized agent to
have a written authorization confirming that authority.
of personal information
do not sell, as defined under CCPA, your Personal Information to
the preceding twelve (12) months, we have not sold any personal
information that we collect, use and share
chart below summarizes our collection, use and sharing of Personal
Information during the last 12 months before the effective date of
your Personal Information in section above titled The Personal Data
We Collect, and describe the purposes for which we collect, use, sell
and share this information in section above titled How We Use Your
Personal Data and The Parties With Whom We Share Your Personal Data.
Category (see the glossary below for definitions)
Do we collect this information?
Do we share this information for business purposes?
Protected Classification Characteristics
Internet or Network Information
Professional or Employment Information
Categories of Personal Information
Date Elements within the Category
An individual’s physiological,
biological or behavioral characteristics, including DNA, that can
be used, singly or in combination with each other or with other
identifying data, to establish an individual’s identity.
Biometric information includes, but is not limited to, imagery of
the iris, retina, fingerprint, face, hand, palm, vein patterns,
and voice recordings, from which an identifier template, such as
a face print, a minutiae template, or a voiceprint, can be
extracted, and keystroke patterns or rhythms, gait patterns or
rhythms, and sleep, health, or exercise data that contain
Products or services purchased,
obtained, or considered, or other purchasing or consuming
histories or tendencies.
Bank account number, debit or credit
card numbers, insurance policy number, and other financial
Precise location, e.g., derived from GPS
coordinates or telemetry data.
Real name, alias, postal address, unique
personal identifier, customer number, email address, account name
other similar identifiers.
Social security number, driver’s
license, passport, or other government-issued ID, including an ID
number or image.
Personal information about an
individual’s health or healthcare, including health insurance
Internet or Network Information
Browsing history, search history, and
information regarding a consumer’s interaction with an Internet
website, application, or advertisement.
An online identifier or other persistent
identifier that can be used to recognize a person, family or
device, over time and across different services, including but
not limited to, a device identifier; an Internet Protocol
address; cookies, beacons, pixel tags, mobile ad identifiers, or
similar technology; customer number, unique pseudonym, or user
alias; telephone numbers, or other forms of persistent or
probabilistic identifiers (i.e., the identification of a person
or a device to a degree of certainty of more probable than not)
that can be used to identify a particular person or device.
An individual’s physical
characteristics or description (e.g., hair color, eye color,
Professional or Employment Information
Information relating to a person's
current, past or prospective employment or professional
experience (e.g., job history, performance evaluations), and
Protected Classification Characteristics
Age (40 years or older), race, color,
ancestry, national origin, citizenship, religion or creed,
marital status, medical condition, physical or mental disability,
sex (including gender, gender identity, gender expression,
pregnancy or childbirth and related medical conditions), sexual
orientation, veteran or military status, genetic information
(including familial genetic information).
Audio, electronic, visual, thermal,
olfactory, or similar information.
Information: 314 Jefferson Street, Lafayette, LA 70601